CRM for customer care
Many businesses have problems caused by not recording customer service issues properly. For example, staff responsible for customer care are aware and dealing with a pricing complaint but Sales, knowing nothing of the complaint, go ahead and try to sell more products to the customer which can make the situation worse.
Sage CRM is a Customer Relationship Management system that gives everyone easy access to one set of centrally stored information, tailored to your company's specific needs. The system includes case management functionality which not only helps to ensure customer care issues are responded to in a timely fashion, but also makes this information available to all other departments within the business.
Sage CRM MME is a comprehensive, award winning, browser based CRM system that instantly provides access to customer service information to everyone who really needs it. CRM MME is easy to use, fast to deploy, feature rich with a low cost of ownership giving real benefits of CRM to mid sized companies.
Be REALLY aware of all your customer service issues
- All Customer information is centrally stored.
- Collect, monitor and report on feedback to customer issues.
- Customer care pipeline and workflow.
- Easy access to reports detailing outstanding issues.
Marketing and Sales
Sage CRM doesn't just give everyone the same view of customers, the following links show how it can be used to bring benefits to other areas of a business:
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