RGM Group Case Study
Established in 2007, RGM Group Ltd is a construction and facilities management business based in Anlaby, East Yorkshire, serving clients nationwide. Originally operating as RGM Building & Electrical Solutions, the company has expanded to offer building services, mechanical and electrical installations, plumbing, planned maintenance and specialist property protection. RGM supports clients across residential, commercial and public sector environments, including healthcare.
As RGM Group grew rapidly, managing projects through spreadsheets, emails and WhatsApp became increasingly difficult. Job updates and site photographs were shared across multiple conversations, making it time-consuming to trace information, locate photos and establish the latest position on individual projects. With further expansion planned and some substantial contracts on the horizon, RGM recognised the need for a centralised system to bring project information, communications and photographs together, helping the team manage larger projects, maintain control and support continued growth.
Solution
Intradev developed an integrated project management system that brings RGM’s customer details, projects, tasks and team scheduling into one central platform. The management team can assign work, schedule jobs and account for holidays and sickness, while attaching plans, such as kitchen layouts, and other supporting documents directly to each project. Engineers were equipped with mobile tablets, enabling them to receive job notifications, view assigned tasks and documents, update progress and upload photographs before and after completing their work. Updates from engineers appear in real time on the management dashboard, giving the office team a clear view of progress and keeping communications and images linked to the relevant job.
Benefits
RGM now has a centralised platform for managing projects, coordinating its team and tracking progress. Job updates, documents and photographs are held against the relevant project, making information easier to find and reducing reliance on spreadsheets, emails and WhatsApp conversations. Real-time updates from engineers give the management team clearer visibility of work on site, while integrated scheduling helps them plan around workloads and staff availability. Together, these capabilities provide a stronger foundation for RGM to manage larger contracts and support its continued expansion.
Working with Intradev has been a great experience from start to finish. Throughout the project, the team were always on hand, and no job was too big or too small. Ben, our project manager was amazing always happy to answer questions, talk through ideas and make sure everything worked for us.
The portal has made a huge difference to our business, helping us become more organised and efficient. Having job updates, photographs and documents in one place has made day-to-day management so much easier and improved communication between the office and our site teams.
We would highly recommend Intradev to any business looking for a system built around their needs. The support and service have been brilliant, and we couldn’t be happier with the result.
Steph Ellis, Accounts Manager, RGM Group
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